Sales Operations Management (Automotive) (2 Day)
Following this course delegates will be able to:
- Carry out a departmental profit health check
- Manage used car stock effectively, through margin management, stocking cost, stock depreciation, revaluation, stock turn, stock mix, vehicle displays and reconditioning
- Successfully price vehicles, understanding pricing strategies
- Control and manage part exchange vehicles
- Manage the new car department, through manufacturer allocations, bonuses, adopted vehicles, objectives and market knowledge
- Conduct accurate stock checks
- Manage a structured sales process
- Progress sales through to satisfactory conclusions
- Hold effective sales meetings
- Monitor and improve profitability, through margins and volumes, stock management, cost control and KPI’s
Areas covered:
- Organisational skills
- Sales skills
- Sales process control
- Department management
- Communication skills
- Outstanding customer service
- Personal action plan
Suitable delegates
- This programme is aimed at individuals who are managing a vehicle sales department Both novices and experienced sales managers will benefit from knowledge and skills improvements
Benefit to employers
- More effective stock control
- Improved sales volumes
- Increased sales margins
- Manufacturer relationship improvement
- Outstanding customer satisfaction
- Better customer retention
- Improved employee satisfaction, performance and retention
For more information please contact enquiries@autavis.com
