Personal Effectiveness
Module Objectives
- Developing self awareness
- Taking proactive responsibility for personal development
- Managing to optimise personal performance
- Communicating effectively with others in different situations
- Solving problems and making decisions
The knowledge and skills learnt in the training room sessions can be put into practice in The Dealership. A working environment where you can see how your decisions impact on the people who work there and make observations about the situations that arise.
Learning and Development
Objectives
- Examining how people learn and develop
- Understanding individual learning styles and what they are
- Increasing self awareness and state the importance of continual self development
- Modifying behaviour to match situations
Session 1
- What is development
- What is learning
- Why learn
- Individual learning styles
- Learning Styles questionnaire
- The learning environment-Challenge and Support Grid
- Managing your personal development
- Competency or Competence
- Myers-Briggs Type Indicator
- Competencies
- The Johari Window
- The Dealership part 1
The Dealership part 2
Session 2
- Development planning
- Development areas
- Setting objectives
- SMART objectives
- Priorities
- Developing yourself
- Development options
- Personal Development Plan project
- The Dealership Part 3
- The dealership Part 4
Communication
Objectives
- Understanding the communication cycle
- Explaining the main barriers to effective communication
- Identifying the impact of personality and non verbal behaviour on face to face communication
Applying the skills of;
- Active listening
- Giving and receiving feedback
- Presenting formally and informally and
- Using effective written communication
Session 1
- What is communication
- Communication skills
- Why do we communicate
- The communication cycle
- Barriers to communication
- Non verbal communication
- The importance of body language
- Using body language to improve communication
- The Dealership Part 5
- The Dealership Part 6
Session 2
- Communication and personality
- Active listening
- Giving feedback
- Receiving feedback
- What is assertiveness?
- Assertiveness versus aggression
- Assertiveness versus passivity
- Communicating assertively
- Verbal skills for communication
- Key assertiveness techniques
- The assertiveness charter
- The Dealership Part 7
Session 3
- What is conflict at work?
- The conflict equation
- Creative versus destructive feedback
- Managing conflict
- PLEASE
- Essential meetings
- Do you need a meeting?
- Arranging meetings
- Chairing meetings
- Using personal skills at meetings
- The Dealership Part 8
- The Dealership Part 9
- The Dealership part 10
Session 4
- Contributing to meetings
- Personality at meetings
- Presentations;
- Basic points
- Preparation
- Presenting
- Post evaluation
- Advanced presentation techniques
- DIPADA
- Why communicate in writing?
- When to use written communication
- Delivering a written message
- Effective written communication
- Structure for written communication
- Developing a structure
- Writing presentation
- Writing a report
- Communication project
- The Dealership Part 11
- The Dealership Part 12
Time Management
Objectives
- Understanding the difference between effective and efficient use of time
- Interpreting key Time Management Strategies such as:
- Prioritising
- To do lists
- Planning
- Handling paper and e-mails
- Identifying how to deal with procrastination and interruptions
- Understanding delegation
- Understanding how personality impacts on time management
Session 1
- Why bother with time management
- Beliefs about time
- Time steelers
- Efficiency versus effectiveness
- Efficient time management
- Being realistic about time
- Assessing your time management skills
- Setting priorities
- The priority matrix
- To do lists
- Planning
- The Dealership Part 13
Session 2
- Handling paperwork and e-mails
- Procrastination
- Interruptions
- Handling Interruptions
- Delegation
- When should you delegate?
- When delegating is difficult
- Best practice in delegation
- Time management personality
- The best time managers
- To do list project
- The Dealership Part 14
Problem Solving and Decision Making
Objectives
- Interpreting the different approaches to problem solving
- Identifying and using problem solving techniques
- Understanding how to generate solutions
- Identifying a structured process for effective decision making
Session 1
- The importance of problem solving
- What a problem is at work
- The problem solving process
- Problem solving techniques:
- Why why
- Reframing
- Force field analysis
- Generating solutions
- Brainstorming
- Principles of good brainstorming
- Decision making continuum
- The four stages of decision making
- Communicating the decision
- Problem solving project
- The Dealership Part 15
