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Service Reception

The Service Reception is a critical part of the dealership. Staff working here are often the main point of contact for many customers, so it’s essential that they have all the necessary skills and training to ensure that customers are looked after properly and that they will keep coming back.

This course enables service receptionists, advisors and technicians to develop and enhance their customer handling skills so that they become proficient in processing vehicles efficiently and at the same time, offering excellent customer service.

The course covers all the key areas, including:

• Customer handling
• Communication
• Capturing customer and vehicle information
• Raising a job card
• Receiving customers and vehicles
• Standards, processes and paperwork
• Vehicle hand-over
• Service follow-up
• Up-selling

This element of the course is particularly valuable to today’s dealership. As service intervals get longer and customers have a greater choice of where to have their vehicles serviced, it is important that service advisors maximise every opportunity to make a sale.

Format: CD-ROM linked to internet.

Contact us to see how we can help your team boost its service reception performance.