Portfolio

Paint and Fabric Treatments are value added products that give customers outstanding satisfaction whilst contributing significant revenue for the sales department.

Each paint and fabric treatment not sold is a lost opportunity and therefore lost revenue.

Sales people regularly achieve 65%+ penetration levels using the sales and objection handling techniques demonstrated in this highly interactive programme.

GAP policies not only provide customers with complete peace of mind but the sale of these products contribute significant revenues to the sales and F&I departments.

Skills in ‘pitching and presenting’ GAP products are essential as are the objection handling techniques contained within this highly interactive programme.

Sales people and business managers regularly achieve 65%+ penetration levels as a result of being able to build maximum value into GAP products.

Warranties provide customers a whole host of benefits including peace of mind motoring whilst contributing to dealership revenue.

Stale techniques are all too often being used when there are better ways of achieving 65%+ penetration levels.

Being able to tell a customer ‘what the warranty is and does’ is one thing, but being able to bring warranties to life and show the customer what it can do for them is another. This programme does just that.

Appointments are the lifeblood of any dealership and all too often things are left to chance.

Generating appointments requires a strategic approach combined with telephone skills. Prospecting does not happen by accident and quality prospecting requires skills.

This programme demonstrates telephone handling techniques combined with a prospecting processthat generates many more appointments than traditional approaches.

Selling more units is easy… if the correct processes and techniques are employed. This programme has proved effective across all brands whether volume or prestige and provides sales people with the tools to sell three times the industry average.

By selling more units sales people create so many chances to up-sell which means every lost unit sale is a huge missed opportunity to generate income.

All too often sales people work hard to create commitment for the vehicle only to throw away money by giving away margin unnecessarily. It is all too easy for a sales person to say one thing and imply another. Handling objections and negotiation requires that sales people understand the techniques and develop the skills that are essential to be successful in this area.

You can sell as many units as you like but if you are not retaining margin then you fast become a busy fool.

Each 1% increase in F&I pen can mean thousands, if not tens of thousands of pounds in F&I income.

How sales people qualify, present payments and deal with cash customers makes a huge difference, as do the quality of referrals to management.

This programme has played a part in increasing Finance Penetration by 20% in one of the UK’s leading Automotive Plc’s.

This programme is all of the previous programmes and more all in one and is ideal for induction purposes, whereas the previous programmes are outstanding refreshers for performance management.

Sales Induction will help you achieve more unit sales, higher margin retention, higher F&I penetration levels, more F&I income, better appointment ratios and increased revenue from GAP, Warranty and Paint and Fabric sales. All this whilst improving customer handling skills and satisfaction.