Brilliant Results through
Problem Solving

Even in the best run businesses, unforeseen problems can always arise. Finding solutions can be a hit-and-miss affair. This programme takes you through some of the best-known and most effective techniques for getting to the root of problems and working out answers that stand the test of time.

It follows the pattern of providing you with the knowledge input, and then giving you the opportunity to test your skills in the kind of situations which face managers in real businesses every day.

To achieve this we put you in the position of a manager in a virtual business, a motor dealership - which was selected because it provides the full range of typical management challenges.

Contents

• The importance of Problem-Solving
• WHY-WHY
• Reframing
• Force Field Analysis
• Brainstorming
• Decision making
• Virtual Business - Interactive Video