Personal Effectiveness

This programme delivers a comprehensive course in all the people skills required by managers to ensure they continue to develop their own knowledge and abilities whilst at the same time motivating the people they manage to do likewise.

It includes detailed coverage of:

• Developing self awareness
• Taking proactive responsibility for personal development
• Managing to optimise personal performance
• Communicating effectively with others in different situations
• Solving problems and making decisions

It delivers this learning via four highly interactive modules.

Module 01: Learning and Development

• how people learn and develop
• individual learning styles and what they are
• self awareness and the importance of continual self development
• behaviour modification

Module 02: Communication

• the communication cycle
• the main barriers to Personal Effectiveness
• the impact of personality and non verbal behaviour
• active listening
• giving and receiving feedback
• presenting formally and informally
• effective written communication

Module 03: Time Management

• the difference between effective and efficient use of time
• key time management strategies
• handling paper and e-mails
• dealing with procrastination and interruptions
• delegation
• how personality impacts on time management

Module 04: Problem Solving and Decision Making

• approaches to problem solving
• using problem solving techniques
• how to generate solutions
• a structured process for effective decision making