Brilliant Results through
Performance Management

This programme takes you in detail through the performance management process. The aim is to put you in a position where it becomes an integral part of your approach to pay close attention to the way your people progress towards their targets.

It follows the pattern of providing you with the knowledge input, and then giving you the opportunity to test your skills in the kind of situations which face managers in real businesses every day.

To achieve this we put you in the position of a manager in a virtual business, a motor dealership - which was selected because it provides the full range of typical management challenges.

Contents

• What is Performance Management?
• The Performance Management Cycle
• Setting KPI's and Development Objectives
• Performance Review
• Giving Feedback
• Identifying Development Needs
• Handling Poor Performance
• Succession Planning
• Virtual Business - Interactive Video