Managing Operations (Automotive)

In day-to-day management of a business it's all too easy to become caught up in the little routine tasks that are an important part of the manager's role but which sometimes can get in the way of looking at the bigger picture - if the manager allows them to.

For example, a General Manager needs to know how the business is performing on a day today basis. Each area of the business and each manager needs to understand the importance of and have the skills necessary to compile information regarding their profitability and performance to budget on a daily and monthly cumulative basis. In a Group situation this information would be passed on to head office to enable Group functions and Company Directors to monitor each branch and the group as a whole.

This programme aims to provide new and existing managers with the knowledge required to understand, manage, monitor and grow the business.

In particular:

• Identifying the key-drivers within the operation
• Establishing the controls for efficiency and profitability
• Monitoring and impacting on Key Performance Indicators.

Managing Operations: Sales (Automotive)

• Departmental Profit Health Check
• Establishing Standards and Performance Controls
• Used Vehicle Stock Management
• Used Vehicle Stock Turn
• Cost Of Stocking A Used Vehicle
• Ageing Policy
• Used Car Pricing Policy
• The Costs of Selling a Used Car
• Used Vehicle Margin Management
• Managing New Vehicle Stock
• Dealership Presentation
• Trading Legislation
• Managing and Controlling the Sales Process
• Monitoring and Improving Profitability

Managing Operations: Service (Automotive)

• Establishing Standards and Performance Controls
• Monitoring and Improving Profitability
• The Financial Services Authority

Managing Operations: Parts (Automotive)

• Establishing Standards and Performance Controls
• Monitoring and Improving Profitability

Managing Operations: General Manager (Automotive)

• Managing Operations- General Manager’s Overview
• Profit Relationships Between departments
• Dealership profit Health Check
• The General manager’s Role
• Interaction Between Departments
• Meetings
• Cash handling
• Key Performance Indicators
• Introduction To The managing Operations Modules