Brilliant Results through
Managing Communication

This programme looks at how to achieve a vibrant communication culture in the business you manage.

It's divided into sections which provide the knowledge input and sections where we give you the opportunity to test your knowledge and skills in the kind of situations which face managers in real businesses every day.

To achieve this we put you in the position of a manager in a Virtual Business, a motor dealership - which was selected because it provides the full range of typical management challenges.

Contents

• Why Communicate?
• Body Language
• Giving & Receiving Feedback
• Assertiveness
• Managing Conflict
• Managing Meetings
• Personality in Groups
• The Virtual Business - Interactive Video
• Presentation Skills
  • Basic Presentation Skills
  • The Virtual Business - Interactive Video
  • Communicating in Writing