Sales Process and Skills Coaching
During the in house coaching session we will develop employees to be able to:
- Understand the skills, competences and behaviours of successful sales professionals
- Identify the key performance areas you are going to impact upon in your selling environment
- Identify, understand and be able to handle different customer types
- Understand talk language and body language
- Establish relationships with customers through use of outstanding rapport building techniques
- Understand your customers wants and needs and effectively respond to them
- Present your products and services in ways that appeal to your customers hot buttons, needs and wants
- Create urgency
- Comfortably ask for orders
- Understand the difference between service and outstanding customer service
Areas covered:
- Sales skills
- Sales process
- Communication skills
- Outstanding customer service
- Personal action plan
Suitable delegates
- These sessions are aimed at individuals who are looking to sell anything to anyone. Both novices and experienced sales people will benefit from knowledge and skills improvements.
Benefit to employers
- Improved sales volumes
- Increased sales margins
- Outstanding customer satisfaction
- Better customer retention
- Improved employee performance and retention
For more information please contact enquiries@autavis.com
