Successful Selling For All

Course Duration: 2 days

Following this course delegates will be able to:

• Understand the skills, competences and behaviours of successful sales professionals
• Identify the key performance areas you are going to impact upon in your selling environment
• Identify, understand and be able to handle different customer types
• Understand talk language and body language
• Establish relationships with customers through use of outstanding rapport building techniques
• Understand your customers wants and needs and effectively respond to them
• Present your products and services in ways that appeal to your customers hot buttons, needs and wants
• Create urgency
• Comfortably ask for orders
• Understand the difference between service and outstanding customer service
• Feel the fear and do it anyway

Areas covered:

• Organisational skills
• Sales skills
• Sales process
• Communication skills
• Outstanding customer service
• Personal action plan

Suitable delegates

• This programme is aimed at individuals who are looking to sell anything to anyone. Both novices and experienced sales people will benefit from knowledge and skills improvements.

Benefit to employers

• Improved sales volumes
• Increased sales margins
• Outstanding customer satisfaction
• Better customer retention
• Improved employee performance and retention

For more information please contact enquiries@autavis.com.