Sales Operations Management (Automotive)

Course Duration: 2 days

Following this course delegates will be able to:

• Carry out a departmental profit health check
• Manage used car stock effectively, through margin management, stocking cost, stock depreciation, revaluation, stock turn, stock mix, vehicle displays and reconditioning
• Successfully price vehicles, understanding pricing strategies
• Control and manage part exchange vehicles
• Manage the new car department, through manufacturer allocations, bonuses, adopted vehicles, objectives and market knowledge
• Conduct accurate stock checks
• Manage a structured sales process
• Progress sales through to satisfactory conclusions
• Hold effective sales meetings
• Monitor and improve profitability, through margins and volumes, stock management, cost control and KPI’s

Areas covered:

• Organisational skills
• Sales skills
• Sales process control
• Department management
• Communication skills
• Outstanding customer service
• Personal action plan

Suitable delegates

• This programme is aimed at individuals who are managing a vehicle sales department Both novices and experienced sales managers will benefit from knowledge and skills improvements

Benefit to employers

• More effective stock control
• Improved sales volumes
• Increased sales margins
• Manufacturer relationship improvement
• Outstanding customer satisfaction
• Better customer retention
• Improved employee satisfaction, performance and retention

For more information please contact enquiries@autavis.com.