Outstanding Customer Service For All

Course Duration: 1 day

Following this course delegates will be able to:

• Understand from the customers viewpoint the difference between providing service and providing customer service
• Communicate more effectively, using voice, telephone, questioning techniques and active listening
• Employ best practice customer handling techniques
• Deal with all customer types
• Diffuse potentially difficult situations
• Provide effective customer service
• Define outstanding customer service
• Understand the importance of customer retention
• Demonstrate commitment to providing outstanding customer service

Areas covered:

• Organisational skills
• Communication skills
• Different customer types
• Outstanding customer service
• Personal action plan

Suitable delegates

• This programme is aimed at all individuals who come into contact with customers

Benefit to employers

• Improved sales volumes
• Increased sales margins
• Outstanding customer satisfaction
• Better customer retention
• Improved employee performance and retention

For more information please contact enquiries@autavis.com.