Effective Communication

Human communication lies at the very heart of the way we manage.

This programme looks at the major concepts in communication and provides you with the basic tools to approach the task of managing its flow through your company or department.

It's divided into sections which provide the knowledge input and sections where we give you the opportunity to test your knowledge and skills in the kind of situations which face managers in real businesses every day.

To achieve this we put you in the position of a manager in a Virtual Business, a motor dealership - which was selected because it provides the full range of typical management challenges.

Contents

• What is Communication?
• Barriers to Communication
• Non-verbal behaviour
• Personality and Communication
• Active Listening
• The Virtual Business - Interactive Video